General Terms and Conditions of ROCKETPICS
I. Area of Application
These general terms and conditions apply to the goods offered by Manuela Kordel’s company ROCKETPICS, Kaulbachstr. 87, 80802 Munich, +49 (0) 176 64884190, manuela.kordel@rocketpics.net (hereafter referred to as "ROCKETPICS") in the online shop and for the training courses (here also synonymously called workshops, courses, seminars or events). Any general terms and conditions on the part of the buyer / training participant will not be part of the contract even if ROCKETPICS does not expressly object to them. Divergent general terms and conditions of the buyer / training participant apply only if and insofar as ROCKETPICS expressly acknowledges them in writing.


II. Goods


1. Conclusion of Contract
The offers from ROCKETPICS are non-binding unless they are expressly marked as binding or contain binding commitments. They are not an offer in the legal sense, but only requests to the participant to submit an offer to conclude a purchase contract for the product in question. A contract is - even in current business – valid only after order confirmation (in writing or in writing by e-mail) by ROCKETPICS.


2. Prices
The indicated prices for goods and services are total prices including VAT.



3. Terms of Payment
Payments for the purchase of goods become due immediately upon receipt of the goods. An invoice is enclosed with the consignment.



4. Terms of Delivery
The estimated delivery time and any costs incurred for postage and packaging are shown in the respective offer.


5. Reservation of Property Rights
The goods remain our property until the full payment of the purchase price

6. Legal liability for defects when buying goods
When buying goods, the statutory liability for defects applies 



7. Right of Withdrawal
Consumers as meant in § 13 of the German Civil Code BGB have a legal right of withdrawal when purchasing goods via the ROCKETPICS online shop. The modalities of this right of revocation are to be taken from the revocation instruction, which is separately indicated prior to ordering and which is also communicated to the purchaser as part of the order confirmation in text form.



8. Copyright
The goods handed over to the buyer are protected by copyright. They are for personal use only. Reproduction or resale is only permitted with the express written consent of ROCKETPICS.
III. Training Events



1. Conclusion of Contract
(1) In order to be taken into account, registration for training events must be made as early as possible either in writing to ROCKETPICS, Kaulbachstraße 87, 80802 Munich or by e-mail to manuela.kordel@rocketpics.net.



(2) Registration deadline for training events is generally 2 weeks before the start of the event



(3) The offers from ROCKETPICS are subject to change, unless they are expressly marked as binding or contain binding commitments. They are not an offer in the legal sense, but merely requests to the participant to submit an offer to conclude a service contract for the relevant training event. A contract is - even in current business – valid only after order and registration confirmation (in writing or in writing by e-mail) by ROCKETPICS.



(4) Procedure (see illustration below): The participant will register in writing (by e-mail or via the online registration form) This application is binding. ROCKETPICS will confirm the application in writing or in text form by e-mail. With the registration confirmation the participant also receives the corresponding invoice. This is payable at least 1 week before the commencement of the course. At least 2 weeks before the beginning of the seminar, ROCKETPICS confirms the seminar by sending a final course confirmation (in writing or in text form by e-mail); or also at this time ROCKETPICS cancels the course, if it does not come about due to lack of participants, for example.
2. Participation in training events
(1) The ROCKETPICS events are open to anyone who is interested. The courses are for professional further education. They do not constitute vocational training.

(2) A right to participation in the individual events with a limited number of participants exists only after the successful completion of the order and registration by ROCKETPICS (see points 3 & 4 above). The place allocation results from the order of the confirmed registrations for the respective events.



3. Prices and Discounts
(1) The indicated prices for services are total prices including VAT.



(2) Private self-payers receive a discount of 10% on the seminar booking.

4. Conditions of Payment
The participation fee for a training event will be payable, without any deductions, within 8 days upon receipt of the invoice. Payments must be made to the account specified in the invoice. Instalment payments are only possible after explicit agreement.



5. Right of Withdrawal
When booking training events consumers have no right of withdrawal as stated in § 312g Abs. 2 S. 1 No. 9 of the German Civil Code BGB. Instead, the cancellation conditions stated under no. 8 apply. Consumers will be informed of this before orderin , as well as in the order confirmation.



6. Cancellation of training events by registered participants
The booking of a training event may be canceled in accordance with the following rules:



(1) Cancellations must be made in writing.



(2) In the case of cancellation up to six weeks before the start of the event, only a processing fee of 50.00 Euro will be charged.
With a cancellation between six and four weeks before the start of the event, 50% of the participation fee will be charged.
With a cancellation between four and two weeks before the start of the event, 80% of the participation fee will be charged.
With a cancellation in the last two weeks before the start of the event, the full seminar fee will be charged.


(3) With the registration of a suitable substitute participant and acceptance by ROCKETPICS, the previously registered participant only has to pay a processing fee of 50.00 Euro. Once the training has commenced it no longer possible to register a substitute participants. The decision on the acceptance of a replacement candidate rests solely with ROCKETPICS, which may refuse to give its consent, taking due account of the interests of the participant, if there are valid reasons for doing so.
7. Cancellation of training events by ROCKETPICS

If an event has to be cancelled for reasons that are in the ROCKETPICS area of risk (for example because of a speaker's illness or in the case of too few participants), the participants will be informed immediately. Paid entry fees will be reimbursed if no replacement date can be offered, which the participant can take with reasonable effort. Further claims are excluded unless ROCKETPICS is guilty of gross negligence or willful intent to cancel the event.



8. Copyright
The seminar documents handed out to the participant are protected by copyright. They are for personal use only. Reproduction, transfer or other use of the documents provided is only permitted with the explicit written consent of ROCKETPICS.



9. Place of Performance
The place of performance is the venue notified to the participant in writing.



IV. Other services
Other services such as Graphic Recordings, Visual Facilitation, Moderation, Concept Development, Consulting, Creation of Illustrations, Videos or the like are calculated according to the customer's request and specification and offered without obligation. Only with the written acceptance of the offer and placing of order, will the execution of the respective order take place.

V. Place of Jurisdiction / Applicable Law
(1) The place of jurisdiction for all legal disputes arising from the purchase of a good or the booking of a service to merchants as specified in the HGB is Munich.



(2) All legal relationships between the customer and ROCKETPICS shall be exclusively governed by the law of the Federal Republic of Germany, excluding the UN Sales Convention (CISG).

VI. Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS), which can be found at the following link (http://ec.europa.eu/consumers/odr/). We are not obligated and not willing to participate in a dispute settlement procedure before a consumer arbitration board.
Status: 23.09.2017
ROCKETPICS . Manuela Kordel . Kaulbachstr. 87 . 80802 München .
www.rocketpics.net
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